COLUMBIA — Last week South Carolina’s Department of Revenue Director (DOR) Jim Etter announced that approximately 3.6 million Social Security numbers and 387,000 credit and debit card numbers had been exposed in a cyber attack.
Governor Nikki Haley, South Carolina Law Enforcement Division (SLED) Chief Mark Keel and Etter briefed reporters earlier this week on the S.C. DOR information security breach and outlined additional consumer safety solutions, including extended fraud resolution and coverage for dependents who are minors, available to South Carolina taxpayers.
As of Tuesday morning, the Experian call center set up to assist South Carolina taxpayers had received approximately 533,000 calls and approximately 287,000 sign-ups for Experian’s ProtectMyID program. Access to unlimited fraud resolution beyond the one year enrollment period is included in Experian’s ProtectMyID membership and available to any taxpayer affected by DOR’s information security breach. Taxpayers who sign up for protection will also be notified — by email or letter — about how to sign up for a “Family Secure Plan” if they claim minors as dependents.
Gov. Haley and Chief Keel reiterated that anyone who has filed a South Carolina tax return since 1998 should take the following steps:
• Call 1-866-578-5422 to enroll in a consumer protection service. (The call center is open 9:00 a.m. – 9:00 p.m. EST on Monday through Friday and 11:00 a.m. – 8:00 p.m. EST on Saturday and Sunday.)
• For any South Carolina taxpayer who wishes to bypass the telephone option, there currently is an online service available at http://www.protectmyid.com/scdor. Enter the code SCDOR123 when prompted. South Carolina taxpayers have until the end of January, 2013 to sign up.
Experian’s ProtectMyID™ Alert is designed to detect, protect and resolve potential identity theft, and includes daily monitoring of all three credit bureaus. The alerts and daily monitoring services are provided for one year, and consumers will continue to have access to fraud resolution agents and services beyond the first year. Complimentary 12-month ProtectMyID memberships available to South Carolina taxpayers affected by the DOR information security breach include:
• Credit Report: A free copy of your Experian credit report.
• Daily 3 Bureau Credit Monitoring: Alerts you of suspicious activity including new inquiries, newly opened accounts, delinquencies, or medical collections found on your Experian, Equifax® and TransUnion® credit reports.
• Identity Theft Resolution: If you have been a victim of identity theft, you will be assigned a dedicated, U.S.-based Experian Identity Theft Resolution Agent who will walk you through the fraud resolution process, from start to finish.
• ExtendCARE: Full access to the same personalized assistance from a highly-trained Fraud Resolution Agent even after your initial ProtectMyID membership expires.
• $1 Million Identity Theft Insurance: As a ProtectMyID member, you are immediately covered by a $1 Million insurance policy that can help you cover certain costs including, lost wages, private investigator fees, and unauthorized electronic fund transfers.