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Approximately a third of complaints received from the Energy Ombudsman relate to the failure to reach a final settlement |  interior

Approximately a third of complaints received from the Energy Ombudsman relate to the failure to reach a final settlement | interior

Many consumers are already worried about their energy bill due to high energy prices. How high is my final bill? What about my pre-billing? But it’s clear that many families simply don’t get a final statement through the mail, or that statement comes too late.

According to Energy Ombudsman Eric Hotman, this problem has been going on for months. “People do not receive a new final invoice or pre-invoice, which leaves them in a state of uncertainty. There are also many issues with changing suppliers.” According to him, 30 per cent of complaints to the Ombudsman are related to this matter. .

According to Hotmann, this can be explained by the introduction of a new data platform (Atrias). But it does not seem that the exchange of data between the network operator and different suppliers is ready yet. According to Houtman, the network operator and suppliers are also daring to refer customers to each other if problems arise. But according to him, this kind of “ping-pong” does not benefit the customer.

“In the past, of course, there were also issues with the final settlement, but especially in current times, people want to know where they are, what is the final settlement and what is the new advance amount,” Hotmann says. The network operator and suppliers are calling for a solution quickly.

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