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Mealhero meal suppliers files for bankruptcy, customers not notified: 'Suspend direct debit immediately' (Ghent)

Mealhero meal suppliers files for bankruptcy, customers not notified: ‘Suspend direct debit immediately’ (Ghent)

© Wim Kempeners

Mealhero, supplier of Ghent meals, has filed for bankruptcy. As a result, many subscribers may have already paid for meals that they will never receive. Foreign Minister Eva de Bleecker warns and advises subscribers to suspend direct debit. “Call the coordinator.”

From Mealhero, subscribers and other customers have not been told, but the meal supplier has filed for bankruptcy and has therefore stopped serving meals to people. The company brought to subscribers frozen meals that can be quickly prepared in a steamer, but this model turned out to be not profitable enough.

Eva de Bleecker, Secretary of State for Consumer Protection in the federal government, advises subscribers to exercise caution. “Many clients regret that Mealhero has not contacted them with news of the bankruptcy. This in itself is really annoying, but a company filing for bankruptcy is not in principle obligated to inform their clients about it. This is the job of a court-appointed trustee in the event of bankruptcy.”

Prevent direct debit

It may well be that subscribers have already paid for meals that they will never receive. “One of the first tasks of bankruptcy trustees is to get an overview of the creditors,” says de Bleecker. “He or she should try to compensate them as best as possible with whatever resources they can find, inside and outside the company. So if you are a consumer who has already paid for meals you will never receive, it is best to register as a creditor with a bankruptcy trustee. You can do this online via www.regsol.be. In the Dutch version of this website you will find a video tutorial on how to claim a refund. De Bleeker also recommends blocking your direct debit at Mealhero. “This can be done quickly through online banking.”

It is not yet clear what should happen with the special steamer that Mealhero customers are renting from the company. The coordinator should be clear about this. “Don’t do anything with the device at the moment,” advises De Bleeker. “For the specific case of Mealhero steamers, the trustee should deliver a solution as quickly as possible, so that consumers know what to do with the steam iron.”

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