- Bree Robertson’s Airbnb in Bali looked like a luxury villa in the photos, but turned out to be a wreck.
- Robertson shared her experience on TikTok, where the video has garnered more than 4.3 million views.
- Airbnb refunded Robertson and the ad was removed from the platform.
- Also read: Vacations via rental site Airbnb are more popular than ever this summer
Bree Robertson thought a lodge on the Indonesian island of Bali would be the perfect place to celebrate her and her partner’s visit to Bali a month ago.
She found a villa on Airbnb with an infinity pool that was part villa and restaurant at the resort with views of the rainforest. Booked a one night stay after reading lots of good reviews.
But when Robertson and his accomplice arrived at the scene, the villa was deserted. Instead of the sparkling blue water in the infinity pool, they found a pool full of algae. The place was overgrown with weeds and there was no sign of staff.
“All we could do was laugh. We were so tired, so tired; it was the perfect end to a not-so-great day,” Robertson shares of his adventures on his website. A different adventure. Robertson decided to capture his adventure as a TikTok video and posted it on his account on July 16. @atypical_adventure. The video currently has over 4.3 million views.
The couple paid a fortune for what they thought was a romantic evening at a beautiful Airbnb will become
Photo: Bree Robertson/Weird Adventure
In June, Robertson and his partner moved from Wellington, New Zealand to the beach town of Canggu on the southern coast of Bali.
So far, according to Robertson, the move from windy, rainy Wellington to tropical, warm Bali has been “just brilliant”.
“It’s a nice change from cold and windy to Bali, where it’s constantly sunny and tropical,” she says.
When the couple decided to spend their first month in Bali, Robertson decided to search Airbnb for a romantic place to spend the night.
“The private room he landed at the lodge was impressive with its many positive reviews and 100% rated Airbnb host,” he says.
So she booked an Airbnb for about 750,000 Indonesian rupiah, about 50 euros. “In Bali,” says Robertson, “it’s very precious, so it’s an extravaganza for us.”
On the day of their stay, the couple hopped on their scooters and drove about two hours from their apartment in Canggu to the village of Sidemen in East Bali.
The couple initially thought they had come to the wrong place, but after further checking Google Maps, they were shocked to see the location of the resort.
Robertson pulled into the driveway, crossed the empty reception area, and looked for the living room, where the large wooden doors were closed.
“We walked around the back of the main building and then I saw that everything was overgrown,” he says. “The pool was full of algae, what must have been a restaurant, all the chairs were piled up and the tables were covered in thick dust.”
The couple realized that the resort had turned into a ghost town.
Robertson said they could do nothing but laugh. “What you don’t hear on TikTok is, ‘What are you up to, Bree? What’s going on?’ My partner didn’t hear that.
After they explored the deserted resort for a few minutes, it started to rain and the fun ended, says Robertson. So they found another hotel in Ubud, hopped back on their scooters and spent the night at the other hostel.
Robertson received a refund from Airbnb within a day of sharing her experience at the haunted lodge. The ad was also removed from Airbnb’s website about a week later.
“We were shocked to learn of what happened and at that time offered support to guests from our site, including a full refund,” an Airbnb spokesperson told Business Insider. “We hold the hosts to a high standard, and there will be no advertising on the platform.”
From now on, Robertson plans to book Airbnbs with new reviews
Robertson’s TikTok comments are filled with others who have had similar experiences with Airbnbs in Indonesia. Many resorts and holiday villas in Bali have had to close their doors during the pandemic, but these accommodations have not automatically disappeared from booking sites.
So figuring out which options are still active can be challenging. One TikToker wrote in the comments, “Always asking for a video from the host to better rate Airbnb’s status.” Others said they only book Airbnbs with recent reviews.
Robertson says she’ll do that from now on, and make sure to contact the homeowner first, rather than making a reservation right away. “I recommend Bali 100 percent. It’s a beautiful place,” he adds. “It feels like a fairy tale that happened to me.”
Also Read: Airbnb Gives 100 People $10 Million To Build World’s ‘Craziest Homes’
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