The reader is warned: “Do not put your money in one bank, but rather put it (or part of it) under your bed.”

A new reader message from a NUUS reader from our area who has become a victim of scammers. Read more about this via this link. Read his new book, Warning, below.

We aim to have 99% satisfied customers…

Then I had no luck.

I could mention several translations here, but I will give only two:

Don’t put your money in one bank, put it (or part of it) under your mattress.

If your bank says to you, We will help you solve your problem, know that what they actually mean is: We will ensure that your customer stays with us, so that we (the bank) can benefit from them.

I should start this article by referring to an article that appeared a few weeks ago in NUUS that talks about an online fraud case involving sales on 2dehands.be and a courier company. In this article I have already provided eight interesting tips. I’ll repeat these tips here at the bottom of this article and add a few more.

Secondly, I would also like to start this article with a word of thanks to the Regional Manager (southern edge of East Flanders) CG (my neighbour’s son) and the Bank Manager BD at my local bank. I am well aware that a regional manager, perhaps in the top 100 of a large Belgian bank and responsible for more than 19,800 satisfied customers, and a local bank manager, perhaps in the top 500 of the same bank with more than 1,980 satisfied customers… have invested more time Enough in my case. So I definitely don’t want to say anything bad about them in this article. And I also don’t want to fire their employees because I know very well that the workload on these people is very high. If there’s a 14-day waiting period to book a 15-minute appointment through their website, that’s enough. And if their police department asks for 20 business days to respond to a simple complaint… I wonder what their CEO means by “seek.” He can come and explain it to me in person… (My mailing address, email address and phone number are known to the editors)

But I still feel it is my duty to share my story with you. I started my article by referring to an online fraud case that happened to me. Because of my stupid mistake, I lost a few hundred euros, shame on me but something bad happens… and I learned a lot from it.

But the way my bank did it defies all imagination: mistakes, negligence, negligence, inadequate IT systems, unsafe processes and procedures (or at least not followed properly by their employees), lack of interaction, etc.
Real-life examples are at the bottom of this article.

No, I’m not really a complainer, I’m 63 and I’m also a very calm person and I rarely or never panic and it never gets me angry. I’ve been responsible for everything related to network, telecommunications and internet security for decades at one of the largest industrial companies in Belgium, so I’m somewhat familiar with it.

I don’t want to bore you with all the details of my case in this article, maybe I will do that in a future article, but I want to say one thing: The error (sorry, there is no better word to describe this)) of my bank, I could not access my accounts/ My own money for more than 3 weeks, I don’t know how much is left in my account, my credit card is blocked, I can’t withdraw 5 euros from the cash point, I can’t buy anything from the supermarket, I can’t get petrol, etc.

It’s a good thing/coincidence that I’m also a junior customer at another big Belgian bank, otherwise I would weigh 5kg less by now and have to ride my bike to work.

I also don’t want to make a plea here to replace the bank that strives for 99% satisfied customers with another big Belgian bank, because it’s probably the same everywhere. But anyway I’ll give it a try…after being a loyal customer of the above mentioned bank for over 40 years.

Top tips at a glance:

1. Never make your mobile number visible on 2dehands.be
2. Make all communications via 2dehands.be chat, and never use WhatsApp, for example, to communicate with the buyer/seller.
3. Don’t be tempted to make a €0 purchase using your bank card to identify yourself, so to speak. Never give out your card or account number.
4. If you see suspicious payments appearing on your bank account, immediately set all your bank account limits to €0 (this is the quickest way to stop the disaster)
5. Then contact Cardstop and ask them to immediately block other payment apps (such as Payconic) linked to your bank card.
6. Never let a sale (transportation and payment) be made via a parcel service arranged by the buyer (scammer).
7. Never provide your full address, the place name (municipality/city) is sufficient.
8. Do not conduct the physical transaction at your home or at the other party’s home: meet in the parking lot of the shopping center or nearby station.
9. If you have a free-standing mailbox, always lock the door.
10. Don’t put your money in one bank, put it (or part of it) under your mattress
11. If your bank says to you, We will help you solve your problem, know that what they actually mean is: We will ensure that your customer stays with us, so that we (the bank) can benefit from them.