Coinbase, the huge American Cryptocurrency exchange, is under attack. The publicly traded bitcoin exchange is said to be providing “terrible” customer service after hackers stole the accounts of thousands of customers.
.Tweet embedHis interviews with Coinbase customers and a review of thousands of complaints reveal a pattern of account takeovers, with users seeing funds slip from their accounts, followed by poor Coinbase customer service. https://t.co/G0jgkCF5jN
– CNBC August 24, 2021
CNBC reported on August 24 that thousands of customers had filed complaints against the company for poor customer service. CNBC says it has spoken to a large number of customers who all claim that their accounts have been hijacked, and that Coinbase is not responding to their emails.
One of these clients, Tanja Vidovic, reported in an interview that they have a massive cryptocurrency worth $168,000 like Bitcoin (BTC) employment Ethereum (ETH) Lost. In April, she received several notifications that her password had been changed, after which she noticed that her account had been almost completely emptied.
Vidovic says she tried unsuccessfully to contact Coinbase by phone. It eventually took over a month before she was able to get back into her account at all and she still didn’t see anything of the stolen cryptocurrency.
CNBC says this is just one of many examples. Customers are also complaining en masse on Twitter. Several responses show that many people have not been able to access their account for several months.
We would like to offer a helping hand. Please send us a direct message and provide us with your parent’s case number or account email. https://t.co/lVqd7dJrrG
Coinbase Support (CoinbaseSupport) August 24, 2021
CNBC reports that as many as 11,000 charges have been filed against Coinbase since 2016, the vast majority of them relating to customer service. Most likely, hackers managed to gain access to Coinbase accounts using SIM swap. This is a form of identity theft that allows hackers to gain access to other people’s phones and then exchange accounts. In addition, Coinbase customer service appears to be seriously understaffed.
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