Damage from phishing and help desk fraud totaled 22.5 million euros in the first six months of 2021, according to a Dutch Banking Association report. The damage from bank help desk fraud in particular appears to be increasing. It amounted to 16.5 million euros.
nvb computes The damage caused by phishing in the first half of this year was 6.1 million euros and the bank help desk fraud resulted in damages of 16.5 million euros. This brings the total damages to €22.5 million in the middle of the year. For the whole of 2020, that was 39.5 million euros.
Help desk fraud in particular, where criminals appear to be spoofing bank phone numbers, appears to be on the rise. In 2019, this type of fraud hardly happened, but in 2020 it actually led to losses of 26.7 million euros and that amount appears to be higher this year, judging by the NVB figures. In 2019, phishing caused losses of 7.9 million euros, in 2020 it amounted to 12.8 million euros.
NVB considers it essential to tackle digital fraud in an integrated manner. To this end, banks want to cooperate with ministries, regulatory agencies, police, the Public Prosecution Service, social media, major technology companies, Internet providers, telecom companies and online trading platforms.
In the case of phishing, the bank reimbursed 98 percent of the damage amount in the first half of 2021. This was 92 percent for bank help desk fraud. In bank help desk scams, customers agree to the transactions themselves, but out of leniency, the banks compensate for the damage. For this, halfway through this year are Published Standards. The damage from credit card fraud has been reduced: it has been halved to more than 1 million euros. Damage from bank card theft also decreased by 68 percent to 940,000 euros.
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