The European Consumer Center (ECC) has already received 70 complaints in Belgium about deceptive business practices by foreign dating sites. ECC Belgium reported this in a press release on Thursday.
The complaints concern dozens of dating sites with quite candid names from Hungary, Slovakia, and Ireland, among others. Consumers who sign up for a membership or 14-day trial subsequently discover that their subscription has been implicitly renewed. In addition, users are also immediately locked into a second paid subscription with another dating site, even though they have not explicitly given permission for this.
Users receive a claim from eCollect, a Swiss debt collection agency that works on behalf of Novalnet. The latter company is a German payment service that works on behalf of dating sites.
ECC asserts that this is a forced purchase, which is an illegal practice. The center has advice on its website with legal arguments, tips and a message template Published to assist consumers in challenging the claim.
The European Consumer Center has started a brokerage with dating sites, Novalnet and eCollect. The Economic Inspectorate of our country has also been informed to further investigate business practices.
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